At Elassy, we’re here to make things easy for you and your pet. If you ever have a question, concern, or need a little help choosing the right product, our team is happy to assist.
How We Can Help
- Questions about orders, shipping, or tracking
- Help with returns, refunds, or exchanges
- Product details, materials, and safety information (including EN-71 Part 3)
- Support with damaged, missing, or incorrect items
- General questions about eco materials, sizing, and care
Contact Us
📧 Email: info@elassy.com
We aim to reply within 24 business hours (Monday–Friday).
Helpful Links
For quick answers, you can also visit:
We’re grateful you chose Elassy — where eco meets classy for you and your pet. 💚
CONTACT INFORMATION
We'd love to hear from you—whether it's about our products, your order, or anything you'd like to share. Your comments and suggestions are always appreciated. Please complete the contact us form.
6900 English Muffin Way, Suite A, Frederick, Maryland 21703, USA
info@elassy.com
Monday–Friday: 9:00–17:00